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CHAPTER 2 ORGANIZATIONS AND INFORMATION TECHNOLOGY SUPPORT - page 25 / 35

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Introduction to Information Technology

Turban, Rainer and Potter

Chapter 2 Organizations and Information Technology Support

25

Knowledge Workers

People who create information and knowledge and integrate it into the business

Engineers, financial and marketing analysts, production planners, lawyers, and accountants

Responsible for finding or developing new knowledge for the organization and integrating it with existing knowledge

Act as advisors and consultants to the members of the organization

Act as change agents by introducing new procedures, technologies, or processes

60 to 80 percent of all workers are knowledge workers

Supported by a large variety of information systems from Internet search engines to expert systems, to computer-aided design, and by knowledge bases

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