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CHAPTER 2 ORGANIZATIONS AND INFORMATION TECHNOLOGY SUPPORT - page 26 / 35

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26 / 35

Introduction to Information Technology

Turban, Rainer and Potter

Chapter 2 Organizations and Information Technology Support

26

Clerical Staff

Support managers at all levels

Data workers - use, manipulate, or disseminate information

bookkeepers, secretaries who work with word processors, electronic file clerks, and insurance claim processors

Supported by office automation and groupware, including document management, workflow, e-mail, and other personal productivity software

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