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CHAPTER 2 ORGANIZATIONS AND INFORMATION TECHNOLOGY SUPPORT - page 27 / 35

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Introduction to Information Technology

Turban, Rainer and Potter

Chapter 2 Organizations and Information Technology Support

27

IT Support at Different Organizational Levels : A Summary

System

Employees Supported

Detailed Discussion in

Office automation

Office workers

Chapter 7, 9

Communication

All employees

Chapter 6, 8

Group support system

People working in groups

Chapter 10

Decision support system

Decision makers, managers

Chapter 10

Executive information

Executives, top managers

Chapter 10

Intelligent systems

Knowledge workers

Chapter 11

TPS

Line managers and employees

Chapter 9

MIS

Middle management

Chapter 9

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