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CHAPTER 2 ORGANIZATIONS AND INFORMATION TECHNOLOGY SUPPORT - page 31 / 35

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Introduction to Information Technology

Turban, Rainer and Potter

Chapter 2 Organizations and Information Technology Support

31

Key MIS issues in two recent time periods

Managing Information Technology

Key Issues, 1994/1995

Key Issues, 1997

1. Building a responsive IT infrastructure

1. Improving productivity

2. Facilitating and managing business process redesign

2. Reducing costs

3. Developing and managing distributed systems

3. Improving decision

making

4. Developing and implementing

an information architecture

4. Enhancing customer relationships

5. Planning and managing communication networks

5. Developing new

strategic applications

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