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CHAPTER 2 ORGANIZATIONS AND INFORMATION TECHNOLOGY SUPPORT - page 33 / 35

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Introduction to Information Technology

Turban, Rainer and Potter

Chapter 2 Organizations and Information Technology Support

33

What are the relationships between the ISD and end users?

Managing Information Technology (continued …)

A steering committee that represents all end users and the ISD. This committee sets IT policies, decides on priorities, and coordinates IS projects.

Joint ISD/end-user project teams for planning, budgeting, applications development, and maintenance

ISD representation on the top corporate executive committee

Service agreements that define computing responsibilities and provide a framework for services rendered by the ISD to end users

Technical and administrative support (including training) for end users

A conflict resolution unit established by the ISD to handle end-user complaints quickly and resolve conflicts as soon as possible

An information center that acts as help center to end users regarding purchase, operations, and maintenance of hardware and software

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