Introduction to Information Technology
Turban, Rainer and Potter
Chapter 2 Organizations and Information Technology Support
What are the relationships between the ISD and end users?
Managing Information Technology (continued …)
A steering committee that represents all end users and the ISD. This committee sets IT policies, decides on priorities, and coordinates IS projects.
Joint ISD/end-user project teams for planning, budgeting, applications development, and maintenance
ISD representation on the top corporate executive committee
Service agreements that define computing responsibilities and provide a framework for services rendered by the ISD to end users
Technical and administrative support (including training) for end users
A conflict resolution unit established by the ISD to handle end-user complaints quickly and resolve conflicts as soon as possible
An information center that acts as help center to end users regarding purchase, operations, and maintenance of hardware and software