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Figura 2- Ten Elements of Total Quality Management

Implementation Model (GOAL/QPC, 1990)

1.TQM

Decision

2.Customer

Focus

4. Initial

Teams

3. Critical

Processes

6.Managing

Momentum

7. Hoshin

Planning

9. New

Teams

8. Daily

Management

10. Evaluate

Progress

5. Five-Year

Plan

Ten Elements of Total Quality Management

Implementation Model (GOAL/QPC)

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