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Exam 2: Effective Supply Management Performance

  • 8)

    Cost/mode trade-offs

  • 9)

    Multimodal shipments

2-B-4

Manage the resolution of delivery/receiving prob- lems including freight loss and damage claims.

Knowledge of:

  • 1)

    Freight terms (domestic and international)

  • 2)

    Delivery tracking systems

  • 3)

    Delivery performance measurements

  • 4)

    Visible vs. latent damage

  • 5)

    Rules for freight claims

  • 6)

    Resolution processes

    • A)

      Escalation

    • B)

      Corrective action

  • 7)

    Freight audit procedures 2-C. Materials and Inventory Management 2-C-1

Develop/implement a material and/or service stan- dardization program.

Knowledge of:

  • 1)

    General issues in standardization and simplification

    • A)

      Advantages and disadvantages

    • B)

      Procedures/steps in applying

1.0 Standardization committees 2.0 Involvement of other departments

3.0 Effects on production methods/ operations

4.0 Effects of global operations C) Applications to 1.0 High-use or high-volume items 2.0 Procurement of facilities

3.0 Procurement of MRO items 4.0 Procurement of services

  • D)

    Brand names vs. generic names

  • E)

    Cost-benefit analysis pertaining to

standardization

  • 2)

    Sources of standards

    • A)

      Internal organization

    • B)

      Government (e.g., National Institute of Standards and Technology)

    • C)

      International (e.g., ISO)

    • D)

      Industry/associations (e.g., ANSI)

2-C-2

Develop/implement a warehouse and inventory management system.

Knowledge of:

  • 1)

    Physical tracking systems

    • A)

      RFID

    • B)

      Bar code

    • C)

      UID – Unique Identification Device and IUID – Item Unique Identification Device (DoD initiative)

  • 2)

    Overall project plan

    • A)

      Plan for business continuity

    • B)

      Implementation plan

    • C)

      Manpower & equipment requirements

    • D)

      Facility design

    • E)

      Physical constraints

    • F)

      Fixed or random storage locations

  • 3)

    Customer requirements

  • 4)

    Cost considerations

  • 5)

    Available technology for Warehouse Management System (WMS)

    • A)

      SWOT analysis

ISM CPSM Exam Specifications

2-B,C

19

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