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Exam 2: Effective Supply Management Performance

2-G. Project Management

2-G-1 Continued

B) Best practice and lessons learned identification

C) Post project auditing procedure

2-G-2

Implement a continuous improvement process within the supply chain in accordance with organi- zational objectives.

Knowledge of:

  • 1)

    Benchmarking systems

  • 2)

    Process mapping

  • 3)

    Process costing

  • 4)

    Maturity models

  • 5)

    Capability Maturity Model-Integrated (CMMI)

  • 6)

    Contract Management Maturity Model

(CMMM)

  • 7)

    Process improvement metrics

  • 8)

    Process improvement methods (e.g., lean methods, JIT, Six Sigma, value stream mapping)

  • 9)

    Supplier workshops 2-H. Quality 2-H-1

Develop/administer a supplier certification program.

Knowledge of:

  • 1)

    Supplier quality practices

  • 2)

    Supplier certifications/registrations (e.g., ISO, GMP (Good Manufacturing Practices)

  • 3)

    Congruence of test methodologies and results between buying and selling organizations

  • 4)

    Organizational requirements for supplier certi- fication (e.g., evidence of SPC)

2-H-2

Develop measurements for continuous quality improvement and target setting.

Knowledge of:

  • 1)

    Quality assurance

    • A)

      Definition of quality

    • B)

      Acceptance testing

    • C)

      Certification requirements

    • D)

      Quality documentation

    • E)

      “Best in class” benchmarks

  • 2)

    Quality management

    • A)

      Definition

    • B)

      Meeting customer needs

    • C)

      Quality tools

    • D)

      Statistical tools

2-H-3

Develop, measure and evaluate quality requirements to continuously improve supplier performance.

Knowledge of:

  • 1)

    Customer/user requirements

  • 2)

    Internal requirements

  • 3)

    Service Level Agreements (SLA)

    • A)

      Service (e.g., customer satisfaction, leadtime, on time)

    • B)

      Cost performance

    • C)

      Quality

1.0 Periodic inspections

1.1 Internal requirements 2.0 Customer requirements 3.0 Statistical methods/techniques 4.0 Testing methods 5.0 Levels of inspection

ISM CPSM Exam Specifications

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