Exam 2: Effective Supply Management Performance
2-G. Project Management
B) Best practice and lessons learned identification
C) Post project auditing procedure
Implement a continuous improvement process within the supply chain in accordance with organi- zational objectives.
Capability Maturity Model-Integrated (CMMI)
Contract Management Maturity Model
Process improvement metrics
Process improvement methods (e.g., lean methods, JIT, Six Sigma, value stream mapping)
Supplier workshops 2-H. Quality 2-H-1
Develop/administer a supplier certification program.
Supplier quality practices
Supplier certifications/registrations (e.g., ISO, GMP (Good Manufacturing Practices)
Congruence of test methodologies and results between buying and selling organizations
Organizational requirements for supplier certi- fication (e.g., evidence of SPC)
Develop measurements for continuous quality improvement and target setting.
Definition of quality
“Best in class” benchmarks
Meeting customer needs
Develop, measure and evaluate quality requirements to continuously improve supplier performance.
Service Level Agreements (SLA)
Service (e.g., customer satisfaction, leadtime, on time)
1.0 Periodic inspections
1.1 Internal requirements 2.0 Customer requirements 3.0 Statistical methods/techniques 4.0 Testing methods 5.0 Levels of inspection