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Exam 2: Effective Supply Management Performance

  • 4)

    Measurements/methods

    • A)

      Customer surveys

    • B)

      Focus groups

    • C)

      Scorecards

    • D)

      Potential distortions (e.g., subjectivity of end user, internal training, validity of data)

    • E)

      Benchmarking

    • F)

      Weighted-point

    • G)

      Categorical

    • H)

      Cost-ratio

    • I)

      Total acquisition cost

  • 5)

    Legal requirements

  • 6)

    Supplier capacity and capabilities

  • 7)

    Various quality processes

    • A)

      Six Sigma

    • B)

      ISO

    • C)

      Software Engineering Institute (SEI)

    • D)

      SPC

    • E)

      Process capability (Cpk)

ISM CPSM Exam Specifications

2-H

25

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