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Exam 3: Leadership in Supply Management

3-A. Leadership

B) C) D)

3-A-15 Continued

2) 3)

Establishment of trust and credibility Feedback techniques A) Surveys B) Interviews 4) Influence techniques 5) Leadership techniques

E) F) G) H)

6) Internal business partners roles, goals and objectives

4)

7) Joint accountability

5) 6)

3-A-16

Identify criteria for success Identify appraisal factors

Internal audits/self-governance/ self-assessment

Obtain supplier feedback Process benchmarking Best practice studies

Exercising management control in response to results

Concepts of a strategic supply management department

Evaluation of outsourced supply functions

Evaluation of feasibility and impact of outsourcing supply functions

Develop/utilize criteria for evaluating supply man- agement department performance.

Knowledge of:

  • 1)

    Organizational expectations of supply management

    • A)

      Congruence with organizational objectives

    • B)

      Congruence with supplier and customer objectives

    • C)

      Scorecard

  • 2)

    Reasons for departmental performance appraisal

    • A)

      To determine departmental effectiveness in meeting organizational needs

    • B)

      To determine effectiveness of department management

    • C)

      To measure improvement/deterioration

    • D)

      To provide incentives for improvement

    • E)

      To determine resources needed for improvement

    • F)

      To determine if value is added to the process

  • 3)

    Steps in department-level evaluation

    • A)

      Identify department objectives

3-A-17

Conduct role design evaluation and potential job redesign requirements.

Knowledge of:

  • 1)

    Organization functional requirements

  • 2)

    Position functional requirements

  • 3)

    Elements of job design

  • 4)

    Staffing implications

  • 5)

    Span of influence

3-A-18

Create and manage a succession plan, allocating work assignments in such a way as to provide career development and growth opportunities.

Knowledge of:

  • 1)

    Cross-training

  • 2)

    Mentoring

  • 3)

    Professional development

  • 4)

    Delegation of leadership opportunities

  • 5)

    Human resources policies, procedures and

6)

planning Elements of a succession plan

ISM CPSM Exam Specifications

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