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Performance Metrics Used by Freight Transport Providers - page 15 / 35

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Cost

Cost

Cost

Cost

Total cost per unit

Weight, orders, lines

Total cost per unit

Total cost per unit

Logistics Admin Activity per labor hour

Activity cost

Activity cost per unit

  • Service: claims for loss or damage in cents per $100 revenue; hours to move 600 boxes; percentage of late deliveries; percentage lost and damaged.

  • Labor productivity: millions of net ton-kilometers per employee; TEUs per employee; thousands of tons per employee; manning level of small dry bulk vessels.

  • Capital productivity: millions of net ton-kilometers per railcar; millions of net ton-kilometers per locomotive; throughput/capacity (%); crane rate in moves per hour; thousands of tons per kilometer per year.

W. Cottrell

Cal Poly Pomona

Downtime

Equipment

Equipment hours

downtime

Units per hour

Units per hour

Table 4. Freight Logistics Performance Measures (Mentzer and Konrad, 1991)

Equivalent cost of outside substitute

Downtime

Equipment hours

Units per hour

Fuel use per mile Fuel use per tonmile Fuel use per stop

Miles driven per gallon Transit time

or units throughput per labor hour Weight, units or pallets throughput per total warehouse cost Downtime

Weight, units or pallets throughput per hour Lines, units or orders per square foot Units, weight, lines, orders or dollars throughput per square foot Transactions processed on time Replenishment cycle time

Equipment downtime Equipment hours

Units per hour

Labor hours expended

Transportation

Warehousing

Vehicles loaded or

Equivalent vehicles

unloaded per labor

loaded or unloaded

hour

per labor hour

Weight loaded or

Weight loaded or

unloaded per labor

unloaded per labor

hour

hour

Miles driven

Lines, cases, orders

or units per labor

hour

Driving hours

Dollar value per

labor hour

Miles per driving

Weight unloaded per

hour

dock door per day

Labor hours used

Labor hours

Transit hours per trip

Equivalent vehicles unloaded per dock door per day

Inventory Control

Activity per labor

hour

Accuracy

Order Processing

Activity per labor

hour

Activity per facility

per day

Total order activity

Cost savin

labor hour

gs per

13

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