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Performance Metrics Used by Freight Transport Providers - page 24 / 35

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W. Cottrell

Cal Poly Pomona

  • Total motor vehicle vessel calls and capacity

  • Total gasoline carrier vessel calls and capacity (in cubic meters)

  • Total combination vessel calls and capacity

  • Total general cargo vessel calls and capacity

Marine vessel operators were using performance measures that reflected volume, solvency, efficiency, and safety. Kirby Inland Marine (Holcomb 2004), for example, reported on:

  • Delay days (i.e., total delay, measured in days)

  • Revenue per ton-mile

  • Ton-miles

  • Towboats operated

American Commercial Lines reports on its financial and business objectives in its financial statements, as required by the U.S. Securities and Exchange Commission. The performance measures used to determine whether the objectives had been met, in their April 2008 report, were:

  • Earnings before interest, taxes, depreciation and amortization (EBITDA)

  • Earnings per share (net income divided by outstanding shares)

  • Average working capital as a percent of revenue

  • Environmental responsibility

  • Safety incident rate (recordable injuries * 200,000 divided by number of employee-hours worked)

  • Sales, general and administrative expenses as a percent of revenue

  • Stationary days reduction for covered hoppers

  • Turn rate per 10,000 liquid barges

The stationary days reduction for covered hoppers is analogous to Kirby’s delay days, except that the measure concentrates on the amount by which delay was reduced in comparison to a previous period. Two environmental responsibility measures were used: the number of notices of violation received from a State agency, and the number of releases (spills) entering into a river. The turn rate is the number of days in the year divided by the average number days required to move a lift on a 10,000 liquid barrel barge. It is interesting to note that the commonly used motor carrier and railroad performance measures of average length of haul and operating ratio are not specifically used by marine vessel companies.

Pipelines

All pipeline operators track their financial performance

expenses,

earnings,

etc.).

The

Pipelines

and

Hazardous

in terms Materials

of standard measures Safety Administration

(revenues, (PHMSA)

requires which is

all owners of gas transmission pipelines related to pipeline safety) (GAO 2006):

to

report

on

four

overall

measures

of

integrity

(each

of

  • Pipeline miles inspected

  • Number of immediate repairs

  • Number of scheduled repairs

  • Number of leaks, failures and incidents

Mastio and Company, an independent, private group, annually performs customer satisfaction surveys of

the gas industry (Mastio producers, marketers, and

2008). various

Survey

participants

industrial

users. The

include local distribution 2008 survey results were

companies, power used to develop 29

22

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