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Prior to DIAD

sorting, tracking, delivery = labor intensive

very paper intensive

prone to error due to illegibility

Sorters

memorize zip codes and shelf locations

place packages correct vehicle shelf location

Drivers

clock-in

pickup their list of deliveries

pull form the correct shelf to load his/her truck

plan orderly route.

In Route

little communication

extra pickup or a package or change of address.

Final Destination

required delivery confirmation signature

captured by paper, pen, and carbon paper

Return to the local operation center

drivers would unload their truck

turn in the delivery confirmation sheet

clock-out

Delivery confirmation sheet

passed to the data entry department

entry of information was slow and time consuming

very difficult read due to hand writing

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