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Inbound Logistics

Operations

Sales & Marketing

Service

Outbound

Logistics

Vehicle package pickups

UPS drop boxes

UPS Stores

Schedules

Storage

Daily ground schedules

Personnel scheduling

Fuel management

Package routing

Vehicle maintenance

Flight scheduling

vehicle package pickups

UPS drop boxes

UPS Stores

Schedules

Storage

Promotions

Advertising

Uniforms

Trucks

Corporate accounts

Lost packages

Damaged packages

Package tracking

Phone service

Administrator & Management

Human Resources

Technology & Development

Procurement

Recruitment field is larger as DIAD deskilled worker

Receive feedback from users, solve device issues, plan future features

None

Management tool that allows managers – time studies and measure drivers performance

UPS Value Chain Model - DIAD

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