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Gold Support

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Buy Gold. Make your investment count.

Protect your investment and minimize business downtime with Gold Membership

Gold Membership is much more than just a repair warranty. It is a comprehensive maintenance and support program that offers expanded coverage for Fluke Networks’ products and accessories. It provides a premium level of support to minimize business down- time and ensure a high return on your investment.

3-Year Gold Membership provides a 10% discount off current Gold pricing along with 3-year price protec- tion. On average customers can save up to 19% over 3-years by taking advantage of the 3-year Gold Membership option. Gold Membership is available for most Fluke Networks products in 1-year or 3-year (save 10% with 3-year) contracts.

Gold Membership 3 3 3 3 3 3

Non-Gold Member

3 Web, Email and Phone <2 Hours 24x7x365 Technical Support Engineer

Web and Email <24 Hours 7am-5pm (Pacific Time) Customer Service Agent

What’s included with Gold Membership?

Benefits Live technical support with exclusive phone numbers

FREE Repair with “first on bench” turnaround service

Loaner Equipment Service*

FREE Accessory Replacements**

Free Annual Calibration***

Lifetime Buyback Guarantee

Member Only Promotions

Access to technical support Response time from Technical Support Customer Support—Phone and Email Primary Case Handling

*Available in certain geographies **Applies to accessories included in the original product bundle ***Calibration applicable to DSX, DTX, Optifiber and Certifiber products

www.flukenetworks.com/gold

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Gold Membership Privileges

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Technical support

Unlimited 24/7 technical expertise with local language support. Gold members are provided with direct members-only priority phone numbers to our world-class Technical Assistance Centers (TAC).

Repair Unlimited, no-hassle, no-charge PRIORITY repair services including labor, parts and shipping.

Loaner unit A loaner unit or replacement unit can be provided during repair, available the next business day for ZERO downtime.

Accessories Free replacement of any failed accessory that was included in the box with the main unit at the time of delivery.

Calibration

One annual precision calibration and factory refresh per annual contract period. In addition, all accessories are inspected and replaced if faulty.

Upgrades/Updates

Valuable software and firmware upgrades for your unit during the year giving you the latest functionality, improving technical efficiency and troubleshooting.

Lifetime BuyBack Guarantee

Get cash back when you decide to upgrade to a new tester—100% within 30 days, 60% within 1 year, and 15% after a year for the life of your tester. More information at www.flukenetworks.com/GoldBuyBack.

Discounts & Members-Only Promotions Special discounts are offered to Gold customers on new products, enhancements and used demo equipment.

Easy Access to Gold Entitlements

Upon purchase, your company will receive a unique Gold Membership Number and PIN for secure access to your online Gold account.

To see a list of supported countries and full terms and conditions, go to www.flukenetworks.com/gold.

Contact your local Fluke Networks representative and order your Gold Membership today!

1-800-283-5853 (US and Canada) • www.flukenetworks.com

Gold Support

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