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Seeking Your Contingency Plan: Are You HOT, COLD, or WARM? - page 16 / 42

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Maintenance: HOT, WARM, COLD, Internal vs. Outsourcing

Hopkins

All maintenance issues validated during hotsite tests

In-House & External Contracts

Documentation

Contact Lists

Skill Sets

Notification,  Escalation, Declaration Procedures

URMC

Disaster Recovery System and Program Maintenance validated through:

In-House DR system testing, IT and End-User testing

Technical Documentation Audits

Skill Set Evaluations

Internal and External Auditors

EOC and ISD Command Center Team Exercises

Change Management

Project Management

Incident Debriefing Sessions

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