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  • (iii)

    Covered Equipment with a serial number that has been altered, defaced or removed;

  • (iv)

    Problems caused by a device that is not the Covered Equipment, including equipment that is not Apple-branded, whether or not purchased at the same time as the Covered Equipment;

  • (v)

    Service necessary to comply with the regulations of any government body or agency arising after the date of this Plan;

  • (vi)

    The provision of replacement equipment during the period when the Covered Equipment is being repaired;

  • (vii)

    Covered Equipment that has been lost or stolen. This Plan only covers Covered Equipment that is returned to Apple in its entirety;

  • (viii)

    Cosmetic damage to the Covered Equipment including but not limited to scratches, dents and broken plastic on ports, that does not otherwise affect its functionality or materially impair your use;

  • (ix)

    Consumable parts, such as batteries, except in respect of battery coverage under APP for iPod or unless failure has occurred due to a defect in materials and workmanship;

  • (x)

    Preventative maintenance on the Covered Equipment; or

  • (xi)

    Damage to, or loss of any software or data residing or recorded in the Covered Equipment. When providing repair or replacement service, Apple will use reasonable efforts to reinstall the Covered Equipment’s original software configuration and subsequent update releases, but will not provide any recovery or transfer of software or data contained on the serviced unit not originally included in the Covered Equipment.

Service Options. If Apple determines that the Covered Equipment requires repair or replacement service, Apple may provide replacement product or parts that are manufactured from new, refurbished, or serviceable used parts. The replacement product or parts will be functionally equivalent to the replaced products or parts and will assume the remaining coverage under the Plan. The products or parts that are replaced become Apple’s property. Apple may provide service through one or more of the following options:


Carry-in service is available for most Covered Equipment. Return the Covered Equipment requiring service to an Apple-owned retail store or an Apple Authorized Service Provider location offering carry-in service. Service will be performed at the location, or the store



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