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16

  • a.

    Telephone and Web Support. Your eligibility for technical support begins on the date your Covered Equipment’s complimentary technical support expires or the date your Coverage Period begins, whichever is later, and terminates at the end of the Coverage Period (“Technical Coverage Period”). During the Technical Coverage Period Apple will provide you with access to telephone technical support and web-based technical support resources. Technical support may include assistance with installation, launch, configuration, troubleshooting, and recovery (except for data recovery), including storing, retrieving, and managing files; interpreting system error messages; and determining when hardware repairs are required. The scope of technical support provided to you will vary according to the Plan you purchased, as follows.

    • (i)

      Under AP , Apple will provide technical support for the Covered Equipment, Apple’s operating system software (“Mac OS”) and Apple-branded consumer applications pre- installed with the Covered Equipment (“Consumer Software”). Apple will provide support for the then-current version of the Mac OS and Consumer Software, and the prior Major Release, but reserves the right to change the support it provides on any previous versions at any time. For purposes of this section,“Major Release” means a significant version of software that is commercially released by Apple in a release number format such as “1.0” or “2.0” and which is not in beta or pre-release form.

    • (ii)

      Under APP for iPod, Apple will provide technical support for the Covered Equipment, software applications that are pre-installed with the Covered Equipment (“iPod Software”) and connectivity issues between the Covered Equipment and a supported computer, meaning a computer that meets the Covered Equipment’s connectivity specifications and runs an operating system that is supported by the Covered Equipment. Apple will provide support for the then-current version of the iPod Software and the operating system that it provides connectivity assistance for under APP for iPod, and the prior supported Major Release, but reserves the right to change the support it provides on any previous versions at any time.

    • (iii)

      Under APP for Apple Display, Apple will provide technical support for the Covered Equipment and connectivity issues between the Covered Equipment and a supported computer, meaning a computer that meets the Covered Equipment’s connectivity specifications and runs an operating system that is supported by the Covered

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