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Valley Metro’s (STAR)

ADA Paratransit Application

Thank you for inquiring about the STAR (ADA Paratransit) service.  The primary mode of public transportation for everyone is considered to be Valley Metro (regular city buses).  However under a federal law called the American’s with Disabilities Act or “ADA”, a comparable “paratransit” service (STAR) is provided to those individuals who are “functionally” unable to use Valley Metro some or all of the time, due to a disability.  The information you provide in this application will help us determine whether you are eligible for “ADA paratransit service” based on the criteria outlined in the ADA law.  

Eligibility is based on your current functional ability to ride Valley Metro buses.  It is not based on your age, trip purpose, financial resources, ability to drive, name of your disability/medical diagnosis, or having no bus service where you live.  ADA eligibility is a transportation decision, not a medical one.  If there are any conditions of eligibility, they will be listed and explained in your determination letter.  

If you are already certified for a paratransit service in another city, please call our office at 540-982-2222 before completing this application and provide us with your current paratransit service information to acquire a certification number.

The following steps are required to complete the ADA application process:


It is important that this application be filled-out thoroughly with current information about your functional abilities and any conditions that limit your use of Valley Metro buses.  You may complete the application yourself or have someone else help you with it.  If someone else is filling out the application for you, have them sign their name in the appropriate section.  Once the application is complete, please be sure to review all pages for accuracy and please remember to also sign your name.  Incomplete applications will be returned to the applicant and will delay eligibility determination.


After your application has been completed, it is important that you have a professional(s) who is familiar with your particular disability and current ability to use Valley Metro buses verify the information that you have provided.  The professional verification should be someone other than the person filling out this form.  The professional verification section must be completed before submitting your application.

Some examples of professionals you could use would be:

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Revised 6/14/07

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