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*physician or registered nurse

*occupational therapist

*psychiatrist, psychologist, or mental health counselor

*independent living skills trainer

*special education teacher

*mobility instructor or travel trainer

STEP 3:AWAITING YOUR DETERMINATION

After you have done all that is required to complete the application process, your information will be reviewed and you will be notified by mail of your eligibility determination within 21 days.  It is not necessary to contact our office while your application is being processed.  You will also be notified if any additional information is needed or if any further action is required on your part.

STEP 4:GUIDELINES FOR USING THE STAR SERVICE

The STAR paratransit service area is the City of Roanoke, Town of Vinton, and the City of Salem.  Hours of operation are Monday – Saturday, 5:45 a.m. to 8:45 p.m.  The STAR service is closed on New Year’s Day, July 4th, Thanksgiving Day, Memorial Day, Labor Day and Christmas Day.

The fare for a one-way trip is two (2) times the regular fixed route (Valley Metro) bus service ($1.50 x 2).  Therefore, the amount of a one-way paratransit trip is __$3.00__.  Drivers are not allowed to make change and only accept cash, STAR one-trip fare tickets and STAR monthly passes which can be purchased at Valley Metro’s Administrative Offices.  Fares are collected before the client boards the vehicle.

All passengers must be “ADA” Paratransit Eligible prior to scheduling service.  Reservations are taken Monday through Sunday between the hours of 8:00 a.m. and 5:00 p.m. by calling 540-343-1721, extension 3.  Reservations must be made on the day before the trip is to be taken and can be made up to fourteen (14) days in advance of needed time.  When scheduling your appointment the following information will be needed:

a.

Certification number

b.

Desired pickup time, pickup location, destination, and address, etc. (oversized wheelchairs, personal care attendant traveling)

c.

Return time, and destination

The van will be scheduled as per your request and will wait only 5 minutes past your scheduled time.  In an effort to make scheduling more efficient, RADAR has the right to adjust the pickup time within one hour before or after the desired scheduled appointment. Individuals that miss a scheduled pickup time should call 540-343-1721 to arrange another pickup time.  RADAR will dispatch a vehicle as soon as their schedule allows without affecting other scheduled pickups.    

Passengers are allowed to bring along a personal care attendant free of charge as long as they are not certified under this program.  The reservationist must be notified that a personal care attendant will be accompanying the passenger during travel when setting up the passenger’s travel arrangements.

Page 2

Revised 6/14/07

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