Face to Face Communication / Information
The NICE Guidance highlights that:
“Information needs to be of high quality to inform, support and reassure patients and carers. This means that it must meet the needs of the target groups and be evidence-based, balanced, regularly updated, culturally sensitive, available in a variety of formats and composed in plain language. Service users and experts must be involved in its design and development”
There are a number of initiatives, which have been developed to improve communication and information locally across Salford and across the GMCCN.
Salford Cancer and You Information Centre
This is based at Salford Royal Hospitals NHS Trust and is a joint service with Salford PCT.
The Centre is staffed by a Centre manager (1.0 WTE) and administration support officer (0.50 WTE). There is also a highly valued group of trained volunteers who support the centre and outreach activities.
Other initiatives have also been developed to promote and develop more effective communication processes and information:
LSG Information & Communication Subgroup has a specific focus on improvement of communication and information services, and links closely to the Network Patient Information Strategy Group.
Integral part of implementation of the End of Life Care tools by the GSF/ Care of the Dying Facilitators.
Issues of communication and information are addressed as routine practice for all specialist palliative care services.
Education Facilitator is responsible for developing training on communication (initially focusing on Adoption of the GMCCN Breaking Bad New Policy ‘).
An element of the IMPACTS Education working group (Salford Big Lottery Fund project).
Salford is a pilot site for the National Cancer Alliance Patient Information Record.
Cancer services directory in place (Cancer and You Website)
The need for psychological support for individuals affected by cancer or another life threatening illness cannot be under-estimated. Individuals and their families / carers can find themselves dealing with very difficult and distressing issues at every stage of the care pathway. It is recognised that often individual’s psychological symptoms are often not recognised and not offered access to services