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Eng 209/WI Business Writing

Appreciation Letters:

a. As appropriate, express your pride in the reader’s accomplishment or state how the reader deserves the honor without being gushy.

  • b.

    Cover three points in gift thank-you’s

    • 1.

      identify the gift,

    • 2.

      tell why you appreciate it, and

    • 3.

      explain how you will use it.

c. Be sincere in sending thanks for a favor or for hard work. Tell what the favor means to you. Avoid superlatives and gushiness. Maintain credibility with sincere, simple statements.

d. Tell how the favor, action or donation helped you accomplish your goals. For example, "Thanks to your donation, we were able to purchase 10 turkeys for Thanksgiving meals. Your donation helped feed over 100 hungry people."

  • e.

    Offer praise in expressing thanks for hospitality. Compliment, as appropriate:

    • 1.

      fine food,

    • 2.

      charming surroundings,

    • 3.

      warm hospitality,

    • 4.

      excellent hosts, and/or

    • 5.

      fun/stimulating company

Sympathy Letters:

a. Refer to the loss or tragedy directly but sensitively. In the first sentence mention the loss and your personal reaction. Unlike other business letters, this letter may start with “I” since you are expressing personal feelings.

b. For deaths, praise the deceased. Describe positive personal characteristics (Howard was a forceful but caring leader.) Specific information on how much the person will be missed will bring real comfort to loved ones. The reaction by loved ones is often, "Gosh, I didn't realize how much the company liked dad."

c. Offer assistance. Suggest your availability, especially if you can do something specific.

d. End on a reassuring, positive note. Perhaps refer to the strength the reader finds in friends, family, colleagues or religion.



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