Eng 209/WI Business Writing
a. Write promptly. Don’t procrastinate in recognizing accomplishments and significant events in the lives of friends, customers, and fellow workers.
b. Personalize the message. Include specific details, anecdotes, and meaningful tidbits that show your thoughtfulness and feelings.
Sources: adapted from Bovee and Thill, Business Communication Today; M.E. Guffey, Essentials of Business Communication, Kitty Locker, Business and Administrative Communication