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At Audatex we are continually working with you to deliver innovative ideas and solutions

AudaFNOL has already helped us guarantee continued and improved accuracy at this initial stage of the process

Nick Litchfield, Group Supply Chain Manager, Helphire

Making the most of change

Welcome to our winter edition of Link-Up. As 2008 comes to a close, it’s timely for me to introduce our newsletter with a look back at what we’ve achieved in the past year and a preview of what the future holds.

by Paul Tucker

For me what marks 2008 as an exceptional year is the innovation and change that we have experienced in that time. January saw the launch of a completely new technology solution

  • Global Claims Centre (GCC). Working with our

bodyshop customers, we developed a concept which enabled a shift in emphasis from the creation of estimates to the wider management of claims. You embraced the change, seeing the opportunity to benefit from improved visibility and control within your business. We’re pleased to report that 88% of our repairer customers are satisfied or extremely satisfied with the service that GCC provides.* We will be making available the benefits of GCC to our insurer customers in 2009.

At Audatex we are continually working with you to deliver innovative ideas and solutions that will help you reduce waste, improve your profits and

Improved Vehicle Routing

At Audatex we work closely with our customers to identify areas where the efficiency of the claims process can be improved. You may not be surprised to learn that our attention has been drawn to First Notification of Loss (FNOL) and, in particular, the correct routing of vehicles at this early stage.

Every day, hundreds of total loss vehicles are unnecessarily routed into repair networks. Similarly vehicles that could have been repaired are sent for salvage. Identifying the extent of the damage to the vehicle is a real challenge for insurers and their claims handling teams. The cost of a wrong-decision is high and the impact on cycle times and customer service unacceptable.

With technology proven to reliably improve claims performance and an unmatched database of historical repair data, Audatex was asked to provide a solution to this problem. We are pleased to announce AudaFNOL. This innovative decision support tool combines answers to a series of questions about damage severity with a valuation of the vehicle and user-configurable business rules, to enable a decision to be made on how best to route the vehicle – to either repairer or total loss agent.

We are piloting this new web-based service with Chaucer Insurance and Helphire, both of whom have provided invaluable input to the project. The results are looking good and AudaFNOL will be available with effect from January 2009.

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