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CONTENTS

INTRODUCTION3

CHAPTER 1. NEGATIVE INFLUENCE OF HARMFUL PROGRAMS AND SPAM5

1.1.Governmental infocommunication systems6

1.2.Infocommunication system of commercial and non-commercial organizations6

1.3.Personal infocommunication systems6

CHAPTER 2. TASKS OF PROTECTION AGAINST HARMFUL PROGRAMS AND SPAM8

2.1. Perfecting a normative base8

2.2. Development of safety policy9

2.3. Educational activity9

2.4. Tasks of the technical means developers10

2.5. Tasks of the system integrators10

2.6. Task of the telecommunication operators10

2.7. Tasks of the public authorities11

CONCLUSION13

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