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Programme Delivery Model

  • How much a broadband subscription will cost them.

Broadband Delivery Programme

      • 11.3.2

        The overall targets in a local area for the type of service should be defined in the Local Broadband Plan. The actual details of coverage at specific locations will be subject to some discussion with suppliers, as there will be some geographic areas where there are complimentary or substitutable solutions, and hence the type of service that will be available.

      • 11.3.3

        The solutions to be available will be determined by suppliers. It will not be economic or sustainable or affordable to provide Superfast Broadband coverage to all of the population in the UK. The extent of Superfast Broadband versus Standard Broadband will be limited, at least initially, by the availability of public sector funding, however in many areas, the involvement of customers in demand registration can increase the potential commercial sustainability. Local bodies and, when engaged, suppliers will need to manage customer expectations in their areas to avoid disappointment.

      • 11.3.4

        The timing of individual implementations of services will also be determined by suppliers as part of their detailed implementation plans, although local bodies may specify overall timescales and milestones.

      • 11.3.5

        The retail price of broadband subscriptions will be set by retail service providers (i.e. internet service providers). It is intended that the contracts for wholesale broadband services between local bodies and suppliers will provide for open access to any retail service providers who choose to buy it to ensure ongoing competition in line with the rest of the UK market. It is intended that broadband subscriptions will be available at an affordable price to customers.

    • 11.4

      Addressing other broadband issues

      • 11.4.1

        Local broadband projects will seek to address the needs of customers in areas with broadband not-spots and slow-spots due to a requirement for further investment in broadband infrastructure. There are some customers who have slow or poor broadband connections due to other issues. For example, wiring conditions with individual premises may interfere with broadband technologies.

      • 11.4.2

        The Registered Digital Installers -Licensing Body (RDI-LB) is a Government backed licensing body supporting the digital television switch-over with its Digital Tick certified installers scheme. It currently has ~2,000 registered installers. This established base could be used to build a new service for consumers helping them with independent advice and information on where to go for a certified „Connected Digital Home Engineer‟.

      • 11.4.3

        The RDI-LB aims to deliver a new first stage information service for consumers and businesses on the connected home via the current RDI-LB website. In tandem it will develop a training scheme, „Connected Home Digital Engineer‟ kite-mark and the licensing of certified connected home digital installers capable of understanding and addressing consumer connectivity issues.

      • 11.4.4

        For further issues with the quality of service provision of services delivered to consumers and businesses by service providers, then these should be raised to the service provider or (if separate) the communications provider. Further information is available on Ofcom‟s website9. Another useful source of information has been published on the Scottish Government‟s website10.

9 10 http://consumers.ofcom.org.uk/tell-us/telecoms/ http://www.scotland.gov.uk/Topics/People/BroadbandforScotland/SEBroadbandInitiatives/Reach


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