Office of Systems Integration
Staff Management Plan
The System Engineer is a co-leadership position with the Technical Manager in overseeing the technical aspects of the project and is a direct support to the Technical Manager. The System Engineer provides industry best practices and disciplines that will be applied and tailored to suit the processes and culture of the state technical environment.
The System Engineer will support the Technical Manager primarily in providing technical leadership towards the development and tracking of the system business requirements and interfaces, assisting with technical analyses, and ensuring the final system meets all stated requirements. The System Engineer will also be responsible for the following: tracking and managing the requirements for the new system and any changes to the requirements, providing exposure to project stakeholders on new technologies and processes relevant to the project, providing training of the evaluation team, and holding technical simulations of the project as needed.
The Implementation Manager will be responsible for the implementation portion of the project. The Implementation Manager will provide implementation management leadership through planning, organizing, coordinating, and monitoring implementation activities. In addition, the Implementation Manager will be responsible for effectively managing all information technology resources assigned by the project manager, including implementation strategy, organizational change management, production support, IT training/knowledge transfer, defect/problem tracking, and Maintenance & Operation. The Implementation Manager will coordinate SOWs and interface directly with contractors to ensure technical obligations satisfy all objectives and expectations.
Application Support Manager
The Applications Support Manager is responsible for overseeing and coordinating the change request process for installed software and for ensuring the change requests adhere to specified quality and configuration standards. They manage application design sessions and walkthroughs, application change management processes and acceptance testing of application changes. They monitor contractor performance of application support and ensure that contractor maintains quality control.
The Test Manager is responsible for coordinating the testing of the Prime Contractor's system. The Manager works with the Quality Management staff to design test cases and data that will best represent "real-life" scenarios for the system. The Test Manager is also responsible for coordinating interface tests with other organizations (county, state, federal), as needed. They plan, monitor, and evaluate prime contractor test plans, problem reporting and resolution process.
The Configuration Manager is responsible for supporting the Technical Manager by administering the Configuration Management process, coordinating the control of all