Office of Systems Integration
Staff Management Plan
non-product related configuration items, working with the contractors to manage and coordinate the product related configuration items, assisting the System Engineer in maintaining the requirements database, and conducting configuration audits. The Configuration Management also leads work with project stakeholders, in particular, the Change and Release Management Group for approval to release programs and configuration modifications into the production environment.
The Operations Manager is responsible for coordinating and overseeing the operations of the new system. This includes overseeing problem resolution and administration and operations activities. They monitor prime contractor management of operations and resolution of operations support problems.
Customer Support Manager
The Customer Support Manager is responsible for overseeing the M&O Contractor service efforts, and assisting the customer with special requests or problems. The Customer Support Manager provides customer perspective and problem prioritization, monitors contractor service levels and metrics.
Project Stakeholder Roles and Responsibilities
External resources included in the staff planning estimates should be described here. If the resource is only providing review or response to questions, it is not necessary to describe the organization in this section.
A full description of all external stakeholders should be in the Governance Plan or Communication Plan, so this section should only highlight those organizations that are lending staff or significant time to the project to support project activities.
Indicate the type of support the organization is providing and whether the resources are full or part-time and if they are on-site or off-site. Also describe whom the externals “report” to in the project and/or the type of relationship, peer, advisor/counsel, etc.
The Project Sponsor has overall authority for the project. The Project Sponsor provides vision and direction for the project, provides policy leadership, assists in removing barriers and supports change management initiatives, participates in the Executive Steering Committee, and provides support to the Executive Steering Committee as needed.
Executive Steering Committee
The Executive Steering Committee acts as the Project stakeholders group, ensuring that the deliverables and functionality of the project are achieved as defined in the project initiation documents and subsequent project management plans. This committee provides high-level project direction, receives project status updates, and addresses and resolves issues, risks, or change requests.
Independent Project Oversight Consultant (IPOC)