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8. Proposed communication program Rural, regional and remote communities

Regional outreach in 6 rural and regional areas targeting local assistance services including Police (domestic violence liaison officers), youth workers, counselling services, charities, rural financial counsellors, school counsellors, doctors, Local Courts, Local Councils and NCOSS Regional Forum members.

Promotion through local radio, newpapers and newletters in rural and regional areas.

Training sessions with government assistance services including CentreLink and Fair Trading.

Expansion of the GP Communication Pilot.

Aboriginal communities

Development of a factsheet for Aboriginal communities in consultation with the Aboriginal Programs Unit.

Training and consultation with Aboriginal Client Service Specialists, Circle Sentencing Project Officers and CJC Aboriginal Mediators - July 2007.

Participation by Indigenous customer service officers in the Aboriginal Community Justice Groups Conference June – 2007.

People from a Culturally and Linguistically Diverse (CALD) community

Development of a targeted Communication Strategy in consultation with the Diversity Service Unit.

People with a disability

Development of a Communication Strategy in consultation with NCOSS, focusing on older people.

People at risk

Development of a referral protocol with the NSW Police for victims of domestic violence.

Use of alternative channels Develop the 2nd edition of Guide to the Law on the Internet to promote LawZone.

9. Evaluation

Strategy Rural, regional and remote communities

Aboriginal communities

People from a CALD background

People with a disability

People at risk

Use of Alternative channels

Evaluation Percentage increase of customers from outside metropolitan Sydney Percentage increase of customers from a regional area following the outreach Feedback from non legal assistance services Percentage increase of customers identifying as Aboriginal in the Customer Satisfaction Survey Percentage increase of customers from a CALD background Percentage increase of customers using Telephone Interpreter Service Percentage increase of customers with a disability and older people from the Customer Satisfaction Survey Percentage increase of customers with a domestic violence matter Percentage increase in visits to LawZone

Page 6

LawAccess NSW Communication Strategy 2007-2009

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