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Federal Register / Vol. 64, No. 5 / Friday, January 8, 1999 / Notices

FACTOR DESCRIPTION:

This factor describes/captures individual and organizational teamwork and cooperation.

EXPECTED PERFORMANCE CRITERIA (Applicable to all contributions at all levels):

Work is timely, efficient, and of acceptable quality.  Personal and organizational interactions exhibit and foster cooperation and teamwork.  Flexibility, adaptability, and decisiveness are exercised appropriately.

Descriptors indicate the type of contribution appropriate for the high end of each level.  Descriptors are not to be used individually to assess contributions, but rather are to be taken as a group to derive a single evaluation of the factor.

LEVEL DESCRIPTORS

DISCRIMINATORS

LEVEL I

Works with others to accomplish routine tasks.

Contributes ideas in own area of expertise.  Interacts cooperatively with others.

Regularly completes assignments in support of team goals.

Scope of Team Effort

Contribution to Team

Effectiveness

LEVEL II

Works with others in accomplishing projects.

Contributes ideas in own area of expertise.  Facilitates cooperative interactions with others.

Supports others in executing team assignments.  Proactively functions as an integral part of the team.

Scope of Team Effort

Contribution to Team

Effectiveness

LEVEL III

Works with others to accomplish complex projects/programs.

Guides others to resolve or collaborate on complex projects/programs issues.  Promotes cooperative interactions with others.

Integrates technical expertise and guides activities to support team accomplishment.

Scope of Team Effort

Contribution to Team

Effectiveness

LEVEL IV

Leads others to accomplish complex projects and programs.

Applies innovative approaches to resolve unusual/difficult technical/management issues.  Promotes and maintains environment for cooperation and teamwork.

Leads and guides others in formulating and executing team plans.  Expertise is sought by others.

Scope of Team Effort

Contribution to Team

Effectiveness

FACTOR:3. - CUSTOMER RELATIONS

FACTOR DESCRIPTION:

This factor describes/captures the effectiveness of personal and organizational interactions with customers (anyone to whom services or products are provided), both internal (within an assigned organization) and external (outside an assigned organization).

EXPECTED PERFORMANCE CRITERIA (Applicable to all contributions at all levels):

Work is timely, efficient, and of acceptable quality.  Personal and organizational interactions enhance customer relations and actively promote rapport with customers.  Flexibility, adaptability, and decisiveness are exercised appropriately.

Descriptors indicate the type of contribution appropriate for the high end of each level.  Descriptors are not to be used individually to assess contributions, but rather are to be taken as a group to derive a single evaluation of the factor.

LEVEL DESCRIPTORS

DISCRIMINATORS

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