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Federal Register / Vol. 64, No. 5 / Friday, January 8, 1999 / Notices

handles deviations.

Identifies and adapts guidelines for new or unusual situations.

 Creativity

LEVEL III

Plans and conducts complex administrative activities.

Develops rules, procedures, or operations for complex/difficult organizational tasks.

Identifies issues and determines approaches and methods to accomplish tasks.  Initiates effective actions and resolves related conflicts.

Identifies issues requiring new procedures and develops appropriate guidelines.

 Scope/Impact

 Complexity/Difficulty

 Independence

 Creativity

FACTOR:2. - TEAMWORK/COOPERATION

FACTOR DESCRIPTION:

This factor describes/captures individual and organizational teamwork and cooperation.

EXPECTED PERFORMANCE CRITERIA (Applicable to all contributions at all levels):

Work is timely, efficient, and of acceptable quality.  Personal and organizational interactions exhibit and foster cooperation and teamwork.  Flexibility, adaptability, and decisiveness are exercised appropriately.

Descriptors indicate the type of contribution appropriate for the high end of each level.  Descriptors are not to be used individually to assess contributions, but rather are to be taken as a group to derive a single evaluation of the factor.

LEVEL DESCRIPTORS

DISCRIMINATORS

LEVEL I

Works with others to accomplish routine tasks.

Contributes ideas on routine procedures.  Interacts cooperatively with others.

Regularly completes tasks in support of team goals.

Scope of Team Effort

  Contribution to Team

  Effectiveness

LEVEL II

Works with others to accomplish tasks.

Resolves administrative problems; facilitates cooperative interactions with others.

Guides others and coordinates activities in support of team goals.  Proactively functions as an integral part of the team.

  Scope of Team Effort

  Contribution to Team

  Effectiveness

LEVEL III

Works with others on complex issues/problems that may cross functional areas.

Applies expertise in resolving complex administrative issues.  Promotes and maintains environment for cooperation/teamwork.  Sets tone for internal/external cooperation.

Leads and guides others in formulating and executing plans in support of team goals.

  Scope of Team Effort

  Contribution to Team

  Effectiveness

FACTOR:3. - CUSTOMER RELATIONS

FACTOR DESCRIPTION:

This factor describes/captures the effectiveness of personal and organizational interactions with customers (anyone to whom services or products are provided), both internal (within an assigned organization) and external (outside an assigned organization).

EXPECTED PERFORMANCE CRITERIA (Applicable to all contributions at all levels):

Work is timely, efficient, and of acceptable quality.  Personal and organizational interactions enhance customer relations and actively promote rapport with customers.  Flexibility, adaptability, and decisiveness are exercised appropriately.

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