Software Testing and QA Theory and Practice (Chapter 17: Software Quality)
© Naik & Tripathy
The ISO 9000:2000 Software Quality Standard
ISO 9001:2000 Requirements
Part 8. Remedial requirements (partial)
Measure and track the customer’s satisfaction level.
Perform internal audit.
Example: Find out whether or not personnel with adequate education, experience, and skill have been assigned to a project.
Monitor processes by using a set of key performance indicators.