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Software Testing and Quality Assurance Theory and Practice Chapter 17 Software Quality - page 27 / 28

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Software Testing and QA Theory and Practice (Chapter 17: Software Quality)

© Naik & Tripathy

27

The ISO 9000:2000 Software Quality Standard

ISO 9001:2000 Requirements

Part 8. Remedial requirements (partial)

Measure and track the customer’s satisfaction level.

Perform internal audit.

Example: Find out whether or not personnel with adequate education, experience, and skill have been assigned to a project.

Monitor processes by using a set of key performance indicators.

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