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Software Testing and Quality Assurance Theory and Practice Chapter 17 Software Quality - page 28 / 28

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Software Testing and QA Theory and Practice (Chapter 17: Software Quality)

© Naik & Tripathy

28

Summary

Five views of quality

Transcendental view

User view

Manufacturing view

Product view

Value-based view

Measure quality for three reasons

Baseline

Quality improvement based on cost

Know the present level for future planning

Measuring the manufacturer’s view

Defect count

Rework cost

McCall’s quality factors

Quality factors (11): 3 classes (operation, revision, transition)

Quality criteria (23)

Global initiatives for quality control

ISO 9126

ISO 9000:2000

ISO 9126

Six quality characteristics

Twenty quality subcharacteristics

ISO 9000:2000

ISO 9000: Fundamentals

ISO 9001: Requirements

ISO 9004: Performance improvements

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