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Prof. Dr. Dr. h.c. mult. August-Wilhelm Scheer Institute for Information Systems (IWi) at DFKI, ... - page 23 / 28

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Content of an ARIS Process

information carrier

data objects

knowledge objects

Customer inquiry

Customer contacts

Product data

Customer specific configuration

Language knowledge

Sales

organizational unit

Sales Manager

position

Mr. Eggerton

person

Siebel CRM

application

Customer inquiry to be created

Open customer inquiry

Configure product

Create customer offer

rule

event

activity

Customer contracts

Offer to

Need for

send

follow-up

OLE objects

© Prof. Dr. Dr. h.c. mult. A.-W. Scheer

Business Process Management - the first step towards a successful E-Government

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