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Prof. Dr. Dr. h.c. mult. August-Wilhelm Scheer Institute for Information Systems (IWi) at DFKI, ... - page 6 / 28

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Public sector institutions on their way to E-Government

High

Efficiency and quality of services

Transaction

Interaction

Communication

Information

Low

Level of process integration

High

© Prof. Dr. Dr. h.c. mult. A.-W. Scheer

Business Process Management - the first step towards a successful E-Government

6

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