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Prof. Dr. Dr. h.c. mult. August-Wilhelm Scheer Institute for Information Systems (IWi) at DFKI, ... - page 8 / 28

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E-Government: Goals

Efficient processes

4,6

Reduction of cycle times

4,3

Increasing the citizen orientation

4,2

Quality of Services

4,1

Reduction of workload

4,1

Increase of productivity

3,9

Image of Administration

3,5

Transparency of the service portfolio

3,5

Attractiveness of the business location

2,0

(Scale: 1=unimportant; 5=very important)

Source: Research Survey of the Institute for Information Systems (IWi), Saarbrücken, Germany, November 2002.

© Prof. Dr. Dr. h.c. mult. A.-W. Scheer

Business Process Management - the first step towards a successful E-Government

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