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WIC VENDOR TRAINING CLASS - page 9 / 16

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specifies “low iron.”

COMPLAINTS

Show cashiers the “Complaint Against WIC Participant by Vendor” card.  

Vendors may use this to report WIC customers who are abusing the store personnel or the WIC Program.  The cards are available through the State WIC Office.  Vendors may also use this card to report WIC customers who need retraining on types and quantities of authorized foods, the dates to use the WIC Food Instrument, signature requirements, etc.  You may also use this card to report WIC customers who do not tell the cashier ahead of time that they have a WIC Food Instrument and do not separate their WIC foods from their other groceries.

Vendors may also call the local WIC clinic that issued the Food Instrument to make complaints about WIC customers.

The clinic phone number is on the Food Instrument.

COMPLIANCE MONITORING AND SANCTIONS

The performance of every vendor is monitored carefully through computer reports on WIC Food Instrument transactions.  Investigators also shop with WIC Food Instruments to determine whether a store is complying with WIC Program requirements.

Violations occur when the rules that govern the program are not followed.  Failure to comply can result in the disqualification of a vendor from participation in the WIC Program.  Disqualification of a vendor from the WIC Program can also result in that firm’s loss of their Food Stamp License and vice-versa.

Nevada State Health Division WIC Program 02/08 Page 9

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