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OPTUS THURAYA SERVICE

SERVICE DESCRIPTION

(CONSUMER & SMB)

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1.ABOUT THIS SERVICE DESCRIPTION4

2.THE SERVICE4

2.1What is the service?4

2.2Who supplies the service?6

2.3Coverage6

2.4Use of the service7

3.SERVICE CHARGES8

3.1What does the cost of the service depend on?8

3.2Can you change your pricing plan?8

3.3How you are charged9

3.4GST9

4.CANCELLATION FEES9

4.1What happens if the service is cancelled early?9

5.OPTUS SIM CARD9

5.1What do I need to connect to the service?9

5.2Who owns the Optus ‘Satellite’ SIM card?10

5.3What should you do if your Optus ‘Satellite’ SIM card is lost or stolen?10

5.4Replacing the Optus SIM card10

5.5Cancelling the service10

6.PHONE NUMBERS11

6.1How do you obtain a phone number?11

6.2How are phone numbers issued?11

6.3Can we change the phone number we have issued to you?11

6.4Can you change the phone number we have issued to you?11

6.5Who owns the phone number?11

6.6Our liability to you in respect of phone numbers12

Optus Thuraya Service – Service Description (SFOA) (Consumer & SMB)26 August 2009

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