How are phone numbers issued?
All phone numbers are selected, issued and used by us in accordance with ACMA’s Numbering Plan and Telecommunications Numbering Plan Number Declarations (numbering regulations). The 0145 number range has been issued exclusively to Optus by the ACMA.
For an additional charge, you may apply for a specific phone number.
Can we change the phone number we have issued to you?
We may be required to recover or recover and replace a phone number we have issued to you in order for us to comply with the numbering regulations.
We will give you as much notice as is reasonably practicable if we have to do this.
Can you change the phone number we have issued to you?
You may request a new phone number. If we agree to issue you a new phone number, you may have to pay a charge.
If you need a new phone number because you have received calls of a harassing nature and you reported the matter to the relevant law enforcement agency, we will supply you with a new phone number free of charge on the first two occasions. You will have to pay a charge for any further phone number changes.
Who owns the phone number?
You do not own the phone number but your right to use the phone number starts when we issue the phone number to you.
Your right to use the phone number ends if you no longer obtain the service.
If you stop obtaining the service, we may issue the phone number to another customer in accordance with the numbering regulations.
Our liability to you in respect of phone numbers
We are not liable to you for any expense or loss incurred by you due to:
Optus Thuraya Service – Service Description (SFOA) (Consumer & SMB)26 August 2009