What should you do if your mobile phone is lost or stolen?
If your mobile phone is lost or stolen, you may contact us to request:
incoming and outgoing calls be temporarily barred, and/or
Optus IMEI blocking be activated, or
if you are on a non fixed-length agreement only, that the service be suspended, in which case clause 11 below applies.
What charges will you incur when there is a bar on calls or Optus IMEI blocking is activated?
You will continue to be charged your access fee whilst the bar is in place and/or Optus IMEI blocking is activated.
Unbarring calls or de-activating Optus IMEI blocking
If you find your mobile phone or it is returned to you, you will need to call us to request:
incoming and outgoing calls be unbarred, and/or
Optus IMEI blocking be de-activated, or
the service be reactivated.
Important things to note whilst your mobile phone is barred or Optus IMEI blocking is activated
To contact emergency services while your phone is blocked you must dial 112 (rather than 000).
Customers with hearing impairments who wish to access the TTY 106 emergency services number from their mobile phone should be aware that this number may not work from some blocked mobile phones.
In what other circumstances could we block your mobile phone?
If you obtain a mobile phone that we reasonably believe is lost or stolen, we may activate Optus IMEI blocking on your mobile phone without your consent, even if you are not aware it is stolen.
Optus Thuraya Service – Service Description (SFOA) (Consumer & SMB)26 August 2009