Kisan call centre (UP)
Another call centre has been setup by state. It has Toll free No. 0522-4155999. This call centre is
now operational and wide publicity is being made through print and audio/visual media for creating awareness amongst the farmer community. Farmers can register their telephonic complaints regarding
agricultural activities on this centre. These complaints are disposed off on regular basis.
Besides redressing complaints, another facility of giving technical information to farmer is also
taken up twice a week between 2-4 p.m. on Tuesday and Thursday. Agriculture experts are available to answer questions of farmers on technical issues.
Proposal of Kiosk
Establishment of Kiosk at Gram Panchayat level is proposed. It will furnish all the relevant
information’s to farmers in Hindi just by touching the screen. The necessary modules have been
All the offices of agriculture department are being computerized and connected on-line through
VPN Line and Broad Band. A departmental website www.upagriculture.org has been developed to
provide all information related to schemes/ programme and departmental activities. Soil Health Card,
Fertilizer Rake Movement Plan, Input Management System & MIS are been displayed in the website. Process of E-tendering/e-procurement is now operational.
As a follow up action of R.T.I Act Public Information Officers have been identified and designated
in all the offices of Agriculture Department, who are actively engaged in providing necessary information as per demand of the applicant.
The Public graveness reaches to department as suggestion or complaints. They are taken care of
immediately by active complaint cell. Besides, this to address the graveness of women, a women grievance
cell has also been established and it works as per the assigned motto.
Transparency in programme/ Scheme Implementation
The subsidies and other benefits to farmers under the various schemes/ project, they are all well
published through mass media and departmental website and Site Implementation Committees.
[ 369 ]