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Kisan call centre (UP)

29.

Another call centre has been setup by state. It has Toll free No. 0522-4155999. This call centre is

now operational and wide publicity is being made through print and audio/visual media for creating awareness amongst the farmer community. Farmers can register their telephonic complaints regarding

agricultural activities on this centre. These complaints are disposed off on regular basis.

30.

Besides redressing complaints, another facility of giving technical information to farmer is also

taken up twice a week between 2-4 p.m. on Tuesday and Thursday. Agriculture experts are available to answer questions of farmers on technical issues.

Proposal of Kiosk

31.

Establishment of Kiosk at Gram Panchayat level is proposed. It will furnish all the relevant

information’s to farmers in Hindi just by touching the screen. The necessary modules have been

developed.

E-Governance

32.

All the offices of agriculture department are being computerized and connected on-line through

VPN Line and Broad Band. A departmental website www.upagriculture.org has been developed to

provide all information related to schemes/ programme and departmental activities. Soil Health Card,

Fertilizer Rake Movement Plan, Input Management System & MIS are been displayed in the website. Process of E-tendering/e-procurement is now operational.

  • R.

    T.I. Act

    • 33.

      As a follow up action of R.T.I Act Public Information Officers have been identified and designated

in all the offices of Agriculture Department, who are actively engaged in providing necessary information as per demand of the applicant.

Sensitive Administration

34.

The Public graveness reaches to department as suggestion or complaints. They are taken care of

immediately by active complaint cell. Besides, this to address the graveness of women, a women grievance

cell has also been established and it works as per the assigned motto.

Transparency in programme/ Scheme Implementation

35.

The subsidies and other benefits to farmers under the various schemes/ project, they are all well

published through mass media and departmental website and Site Implementation Committees.

[ 369 ]

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