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Page 11

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

January 2010

OpenScape Office MX V2 What’s New – Key Highlights

New user friendly client screen                                         pop ups with more functionality

Scheduled callback for                                       unsuccessful calls

Individual Hotkeys for easy                                          access to often used functions

Conference invitation generates Outlook Calendar entry

Quick search with Directory access via myPortal for Outlook

... even more improvements for myPortal, myAttendant and myPortal for Outlook

OpenScape Office User Interface Enhancements

OpenStage 15 now supported

OpenScape Personal Edition

Completion of System Phone Family

Support of Windows 7, IE 8, MS Exchange 2007

Seamless myPortal-MS Outlook integration

Exchange calendar synchronization

Citrix & Windows Terminal Server environment support

Customizable LDAP field mapping

Integration Capabilities

SME Contact Center solution for distribution of voice, fax and e-mail with seamless integration in OpenScape Office

Max. 64 agents, 50 groups/queues, 64 supervisors

Skill-based routing and VIP support

Integrated Mutlimedia Contact Center

SSDP-ready (Smart Services Delivery Platform) for improved remote vendor support

Consolidated IP configuration for rapid deployment

Decoupled UC application reset

Serviceability Improvements

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