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Page 12

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

January 2010

OpenScape Office Contact Center Improve First Call Resolution and Customer Service

4-64 concurrent agents

50 groups/queues

64 supervisors

Skill-based routing and VIP support

Presence integration with OpenScape Office UC

Inbound Multimedia Contact Center for distribution of voice, fax and e-mail for even the smallest contact center

Individual recording of contact Center Calls

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