X hits on this document

173 views

0 shares

0 downloads

0 comments

12 / 50

Page 12

Copyright © Siemens Enterprise Communications GmbH & Co. KG 2010. All rights reserved.

Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

January 2010

OpenScape Office Contact Center Improve First Call Resolution and Customer Service

4-64 concurrent agents

50 groups/queues

64 supervisors

Skill-based routing and VIP support

Presence integration with OpenScape Office UC

Inbound Multimedia Contact Center for distribution of voice, fax and e-mail for even the smallest contact center

Individual recording of contact Center Calls

Document info
Document views173
Page views173
Page last viewedFri Jan 20 06:42:53 UTC 2017
Pages50
Paragraphs1198
Words5814

Comments