A d v i c e g u i d e A d v i c e t h a t m a k e s a d i f f e r e n c e
be subsidised and it could be expensive to replace it if it is lost or damaged
whether the handset can be used with other mobile phone companies
the quality of the reception in the areas in which you will be using the mobile phone
if insurance cover is provided.
Information before you enter the contract
Before entering into a mobile phone contract, on or after 16 September 2009, you must be given certain information either verbally or writing. This includes:
the key charges such as the minimum contract charges and any early
termination charges (if any)
the start date of the service
termination rights (if any)
any minimum period of contract.
If you make the contract over the phone, then you must be sent a copy of this information by letter or e-mail, in good time following the call. A check on your age and/or address will also be carried out. You can be asked for a utility bill, or a copy of your passport or driving licence. You can complain to the outlet, if you have not received this information - see below.
Your rights if the mobile phone or phone service is unsatisfactory
If you have a problem with the phone (handset), it is the seller not the manufacturer or the service provider who is responsible for dealing with your complaint. If you have a problem with your mobile phone service, you will need to contact the person or company that you have a contract with. This will be:
the network operator; or
the service provider; or
Refund If you buy a mobile phone and find that there is a fault with it straight away, you should return it to the trader and ask for a refund. If the problem does not arise until some time later, you would only be entitled to ask for a repair, a replacement or some of your money back.
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