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PC Requirements and Technical Help

myTax Portal & EASY Technical Help FAQ


Q1.How do I clear the browser’s “cache” (temporary internet files)?2

Q2.What are the minimum hardware requirements for accessing myTax Portal?5

Q3.What are the minimum software requirements for accessing myTax Portal?5

Q4.How do I check the version of my operating system?6

Q5.How do I check the version of my browser?7

Q6.What should I do if I am still experiencing page errors after completing the steps in Question 1?8

Q7.How do I save the Income, Deductions and Reliefs Statement/ Consolidated Statement / Acknowledgement page?9

Q8. What should I do if I see the following error message upon login?9

Q9.How do I enable my browser to accept cookies?10

Q10.Besides ensuring that my PC satisfies the technical requirements, what other steps should I take before accessing myTax Portal?14

Q11.Can I click the browser's back button to go back to the previous page when accessing myTax Portal?14

Q12.What should I do if I click “Submit”, but do not see an Acknowledgment Page?15

Q13.What should I do if I hit “The page cannot be displayed” error when I try to access myTax Portal or EASY?15

Q14.What should I do if the server is down or the page cannot be displayed?16

Q15.How do I install Adobe Reader?16

Q16.Why am I unable to view documents using View Correspondence/Notices?16

Q17.I’ve encountered Error Code 40111. What should I do?17

Q18.I’ve encountered Error Code 40120. What should I do?18

Q19.I’ve encountered Error Code 40123. What should I do?19

Q20.I’ve encountered Error Code 40125. What should I do?19

Q21.I’ve encountered Error Code 40130. What should I do?20

Q22.I’ve encountered Error Code 83011. What should I do?20

Q23. I am using iPad/iPhone with Safari to claim Handicapped Spouse/ Parent/ Child relief, but there is no response from the webpage after clicking the “OK” button.21

Q24. I am using iPad/iPhone with Google Chrome, but am unable to transit from IRAS mobile website to the IRAS full site.21

Last updated on 28 Nov 2014

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