X hits on this document





1 / 21

PC Requirements and Technical Help

myTax Portal & EASY Technical Help FAQ


Q1.How do I clear the browser’s “cache” (temporary internet files)?2

Q2.What are the minimum hardware requirements for accessing myTax Portal?5

Q3.What are the minimum software requirements for accessing myTax Portal?5

Q4.How do I check the version of my operating system?6

Q5.How do I check the version of my browser?7

Q6.What should I do if I am still experiencing page errors after completing the steps in Question 1?8

Q7.How do I save the Income, Deductions and Reliefs Statement/ Consolidated Statement / Acknowledgement page?9

Q8. What should I do if I see the following error message upon login?9

Q9.How do I enable my browser to accept cookies?10

Q10.Besides ensuring that my PC satisfies the technical requirements, what other steps should I take before accessing myTax Portal?14

Q11.Can I click the browser's back button to go back to the previous page when accessing myTax Portal?14

Q12.What should I do if I click “Submit”, but do not see an Acknowledgment Page?15

Q13.What should I do if I hit “The page cannot be displayed” error when I try to access myTax Portal or EASY?15

Q14.What should I do if the server is down or the page cannot be displayed?16

Q15.How do I install Adobe Reader?16

Q16.Why am I unable to view documents using View Correspondence/Notices?16

Q17.I’ve encountered Error Code 40111. What should I do?17

Q18.I’ve encountered Error Code 40120. What should I do?18

Q19.I’ve encountered Error Code 40123. What should I do?19

Q20.I’ve encountered Error Code 40125. What should I do?19

Q21.I’ve encountered Error Code 40130. What should I do?20

Q22.I’ve encountered Error Code 83011. What should I do?20

Q23. I am using iPad/iPhone with Safari to claim Handicapped Spouse/ Parent/ Child relief, but there is no response from the webpage after clicking the “OK” button.21

Q24. I am using iPad/iPhone with Google Chrome, but am unable to transit from IRAS mobile website to the IRAS full site.21

Last updated on 28 Nov 2014

Document info
Document views69
Page views69
Page last viewedWed Oct 26 06:26:16 UTC 2016