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PC Requirements and Technical Help

Q12.What should I do if I click “Submit”, but do not see an Acknowledgment Page?

A12.If your e-Filing was successfully submitted, you will see an Acknowledgement Page on the screen after you click "Submit". However, if the Acknowledgement page is not shown, click on “Last Completed Portal Transactions” under “My Messages” at myTax Portal. You will see whether you have successfully e-Filed. Otherwise, please proceed to e-File again.

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Q13.What should I do if I hit “The page cannot be displayed” error when I try to access myTax Portal or EASY?

A13.Please ensure that “Use TLS 1.0” is checked by following these steps:

1)

Go to your Internet Properties

2)

Click on the “Advanced” tab

3)

Look for “Use TLS 1.0” in the list

4)

Please check the box for “Use TLS 1.0”

If “The page cannot be displayed” error still persist, please refer to Q14.

Last updated on 28 Nov 2014

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