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PC Requirements and Technical Help

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Q14.What should I do if the server is down or the page cannot be displayed?

A14.Our system may be experiencing technical problems at this juncture and some taxpayers may experience various technical problems when they try to e-File.

Please try to e-File again later. If you still encounter technical problems, please try these steps:

1)

Please switch off your PC and wait for about 10 to 20 minutes.

2)

Open a new browser and log into myTax Portal.

3)

Try to e-File your tax return again.

4)

If you get the same error message/experience any slowness in the system again, please try Steps 1-3 again or you can email tpsmu@iras.gov.sg with the following details:

a) Date and time when you encountered problem(s); b) The operating system you are using (e.g. Windows XP, Macintosh OS X Tiger, etc. Please refer to Q4) c) The browser type and version number (e.g. Internet Explorer 6, Apple Safari 4.0,etc. Please refer to Q5) d) Your Internet Service Provider (ISP) (e.g. Starhub, Singtel, etc) e) The error messages you encountered or the screenshot of the errors encountered (if available)

Alternatively, you can call 1800-356 8015. Our operating hours are 8am to 5pm, from Mondays to Fridays.

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Q15.How do I install Adobe Reader?

A15.Some of our guides may require you to have an Adobe Reader to display the contents. If you do not have an Adobe Reader, please go to http://get.adobe.com/reader/otherversions/ to download the latest version suitable for your computer.

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Q16.Why am I unable to view documents using View Correspondence/Notices?

A16.Please follow these steps according to your browser versions.

Microsoft Internet Explorer 6.0, 7.0 or 8.0 and above for Windows

1)

Click "Tools" on menu bar

2)

Click on the "Internet Options”

3)

Click on the "Advanced" tab

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Scroll down until you see a title called "Security"

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Make sure that the “Do not save encrypted pages to disk" is unchecked

Last updated on 28 Nov 2014

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