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PC Requirements and Technical Help

A19.This means that an incorrect Access Code and/or IRAS PIN is entered. The Access Code and IRAS PIN are case sensitive and exactly 8 alpha-numeric (e.g. 12RemPiN or Abcd1234). Please note with cumulative unsuccessful login attempts, the Access Code will be revoked. If you retry, please close all existing browsers and log in on a new window/session. If the error persists, clear the cache of your browser (Please refer to Q1) before retrying.

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Q20.I’ve encountered Error Code 40125. What should I do?

A20.This means your browser is incompatible. Please log in to the e-Services Authorisation System (EASY) with Internet Explorer, Mozilla Firefox or Safari only. EASY is not compatible with other browsers (i.e. Google Chrome).

Last updated on 28 Nov 2014

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