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PC Requirements and Technical Help

5)

The error messages you encountered or the screenshot of the errors encountered (if available)

Alternatively, you can call 1800-356 8015. Our operating hours are 8am to 5pm from Mondays to Fridays.

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Q7.How do I save the Income, Deductions and Reliefs Statement/ Consolidated Statement / Acknowledgement page?

A7.For PC running Windows with Internet Explorer browser

1)

Select "File -> Save As" on the top of the browser window menu

2)

Select the location to save the HTML document

3)

Type in the desired file name in "File name:" and click on "Save" button

For PC running Windows with Firefox browser

1)

Select "File -> Save Page As" on the top of the browser window menu

2)

Select the location to save the HTML document

3)

Type in the desired file name in "File name:”

4)

Choose “Web Page, complete” in “Save as type:” dropdown list

5)

Click on "Save" button

For Apple computer with Safari browser

1)

Select "File -> Save As…" on the top of the browser window menu

2)

Type in the desired filename in "Save As:" or “Export As:”

3)

Select the location to save the HTML document

4)

Select “Web Archive” under the “Format:” box

5)

Click on "Save" button

For Apple computer with Mozilla Firefox browser

1)   Select "File -> Save Page As…" on the top of the browser window menu

2)   Type in the desired filename in "Save As:"

3)   Select the location to save the HTML document

4)   Select “Web Page, complete” under the “Save As:” box

5)   Click on "Save" button

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Q8. What should I do if I see the following error message upon login?

A8. “Unable to process transaction”

This error may occur depending on the Internet browser used.

Last updated on 28 Nov 2014

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