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Veolia Water understands the importance of having highly-qualified and certified personnel operating the Wastewater facilities, and we provide our employees with extensive training in many areas. Employees are encouraged to upgrade skills and achieve higher levels of certification through our ongoing training, certification bonus and tuition reimbursement programs.

In 2009, there were 7 new sewer customers connected to the wastewater collection system. The sewer collection system currently serves 1982 customers. Approximately 8% of the facility’s flow originates from local industries, 37% from commercial connections and 4% from non-classified connections. The remaining 51% is domestic sewage generated from residential and public sources. In addition, the WPCF accepts and treats septage wastes from private septic systems located in Sturbridge as well as leachate generated from the Sturbridge landfill.

Wastewater department/system emergency calls


Wastewater collection system main repairs Wastewater collection system inspections Environment One grinder pumps replaced Environment One grinder pumps rebuilt

1 1 51 56

Environment One system inspection/startups (new)


Environment One system startups/shutoffs (seasonal) 53

The design plans for the Wastewater plant upgrade has been completed and approved by MADEP. Groundbreaking is scheduled to start in early 2010, and take about two years to complete.

For the calendar year 2009, the Wastewater Department performed the following services:

Plant Performance – 2009 The Sturbridge WPCF has an average daily design flow capacity of 750,000 gallons a day, and a peak flow design capacity of 2.23-MGD.

In 2009, the Sturbridge WPCF effectively treated an average of 662,000 gallons of wastewater daily. This is a 10.9% decrease over last year’s average. This amounted to a total of over 242 million gallons of wastewater treated and discharged to the Quinebaug River. This is 30 million less gallons than was treated in the previous year with no NPDES permit violations! Included in these flow figures are the 605,850 gallons of septic tank waste (up 9.4 % from 2008) and 525,500 gallons of landfill leachate received and treated at the WPCF (down 21.1% from 2008). We processed and removed 161.22 tons of pollutants from the wastewater resulting in an annual average of 99.4 % removal of conventional pollutants entering the facility. This facility’s high quality effluent continued to protect as well as improve the water quality of the Quinebaug River’s water downstream of the facility. This was achieved through strict adherence to Federal and State regulations, expert process control, preventive and corrective maintenance and a


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